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Cancellation, Refund, & No Show Policy

Cancellation, Refund & No-Show Policy

Effective Date: August 27, 2026

SW Premier Health LLC values the time reserved specifically for each patient. To maintain appointment availability and provide timely care, the following cancellation, refund, and no-show policy applies to scheduled appointments.

Cancellations With At Least 24 Hours' Notice

Patients who cancel or reschedule an appointment at least 24 hours before the scheduled appointment time are eligible for a full refund of any appointment fee paid in advance.

Patients may also choose to apply the payment toward a rescheduled appointment when available.

Late Cancellations

Appointments canceled less than 24 hours before the scheduled appointment time are considered late cancellations.

Payments for late-canceled appointments may be nonrefundable. You may need a new appointment and payment to reschedule.

SW Premier Health LLC may consider exceptions for documented emergencies or other extraordinary circumstances.

No-Shows

A patient is considered a no-show when the patient fails to attend a scheduled appointment and does not provide appropriate notice of cancellation.

We will charge a $50 no-show fee for missed appointments.

The no-show fee is not payment for medical services and may be required before another appointment is scheduled.

Telehealth Appointments

Patients should log in and be ready for their telehealth appointment at the scheduled time.

Patients who are significantly late and cannot be seen without interfering with other scheduled appointments may need to reschedule and may be treated as a late cancellation or no-show.

Report technical problems to SW Premier Health LLC as soon as possible. If a missed appointment results from a verified technical problem outside the patient's reasonable control, we may waive the no-show fee at our discretion.

Refunds

We will return eligible refunds to the original method of payment whenever possible.

Processing times may vary depending on the patient's bank, card issuer, or payment processor.

Refunds are not provided merely because:

  • A particular medication or prescription was not provided.

  • A requested laboratory test, imaging study, referral, or treatment was determined to be medically inappropriate.

  • A provider determined that telehealth was not appropriate for the requested treatment after a clinical evaluation.

  • A patient disagrees with the provider's clinical judgment or treatment recommendation.

  • FMLA, disability, employment, or other paperwork cannot be completed or certified as requested following clinical review.

Payment is for the healthcare professional's time, evaluation, and clinical services and does not guarantee a particular diagnosis, medication, treatment, referral, test, or medical certification.

Provider Cancellations

If SW Premier Health LLC must cancel an appointment and the patient does not wish to reschedule, the patient will receive a full refund of the appointment fee paid.

Patients will not be charged a cancellation or no-show fee when SW Premier Health LLC cancels the appointment.

Emergencies

SW Premier Health LLC understands that emergencies and unexpected circumstances occur. We may consider exceptions to cancellation and no-show fees on a case-by-case basis.

Agreement to Policy

By scheduling an appointment with SW Premier Health LLC, the patient acknowledges and agrees to this Cancellation, Refund & No-Show Policy.

Questions regarding cancellations or refunds may be directed to:

SW Premier Health LLC
Phone: 601-345-1610
Email: support@sw-premier-health.com

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